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Frequently Asked Questions
Do you provide on-site support?
Yes, we provide online support to our clients who are located in Vancouver, Canada and all other customers from across the globe will be assisted via email or phone.
How do I make payments?
We accept PayPal and e-transfers. Please contact us more details.
How can I become a partner with you?
We provide opportunities to our clients or anyone who is interested to become a partner or an affiliate with us. Contact us for more information.
Do you offer online or on-site training programs?
At the moment, we do not provide any online training, however, we will be making tutorial videos in the near future. However, we provide on-site training programs for our clients. Contact us for more information.
How often I can ask your support?
As we mentioned in the plans, online support varies from plan to plan. *Unlimited support allows you to contact us upto 200 hours a year, whereas advanced support allows you to contact us upto 100 hours a year and basic support gives you access for 50 hours a year.
How long does it take to finish a project?
We aim to finish all our projects within a week or two. However, if all the documentations are ready and in an emergency situation, we will deliver a website within 24 hours.
Do you offer discounts?
Yes, absolutely. We work around our customers budget. If you are a registered charity or a non-profit organization, we will develop your website with premium features for a fraction of it’s price.
Can I make monthly payments?
Yes, absolutely. We will make necessary arrangements upon signing the contract to develop a website. In order to be eligible for this option, you must meet our requirements. Please contact us for more information regarding this option.
How long does it take to finish a project?
We aim to finish all our projects within a week or two. However, if all the documentations are ready and in an emergency situation, we will deliver a website within 24 hours.
Do you provide life long support?
Yes, we provide life time support for all our clients if requested. There will be a small fee for each support sessions. However, we do not bill our clients for any simple works we do.